Looking for help with Skullgirls Mobile? You've come to the right place!

First, take a look at the most common support inquiries:

I've lost my data and I can't login to my account!

Most of the time when users lose their data, it's because they've logged into the wrong account. Here are the steps we'd like you to follow before we investigate further:

Please note that if you are using a Guest account, do not try the following steps. Logging out of your Guest account will cause your data to be lost!

• Uninstall the Skullgirls app.
• Reinstall the Skullgirls app. (This will allow you to access the login screen).
• Choose one of the login options (Facebook, Google, LINE, or Email Login).
• Enter your login information for this account type.
• If you enter your login details correctly, and your data is under the account, your data will be restored immediately.
• If your data is not restored, please repeat this process again with all of the other login options, including the re-installation step.

We realize this is a bit of a process, but data loss issues are almost always solved by the above, please give these steps a try!

If you have tried these steps, and your data is still not restored, don't panic! We're happy to help you find your data, just send us an email (our email is at the bottom of the page) with all of the account details that you can remember, and let us know what you've tried so far to resolve the issue.

I've made a purchase and I didn't receive my items!

Sorry about that. We're more than happy to send you the rewards manually if needed, but there are a few steps you should try first.

HOW TO REFRESH YOUR PURCHASES:

• Navigate to the main menu in the app.
• Press the gear icon in the top left to open the options menu.
• Navigate to the "SUPPORT" tab on the top of the screen.
• Press the blue "REFRESH PURCHASES" button.

After this, please check your in game mailbox on the lower left of the main menu. If your purchase was stuck in a processing state, then your rewards will be visible here in a new mail message.

If this doesn't resolve the issue, no worries! Please email us (at the bottom of the page) and make sure to include the following information:

• Your Display Name visible on the main menu.
• Your Skullgirls User ID visible on the options menu, in orange text.
• An image of your receipt, including the date and time the purchase took place, and your unique receipt ID from the App Store or the Google Play Store.

We'll get you sorted ASAP!

I want to share a bug I found!

The best place to report bugs is via the bug report section on our forums.

I have feedback about the game!

The best place to share feedback is via the feedback section on our forums, so that the entire team can read it easily.

I want to delete my account!

If you wish to delete your Skullgirls Mobile account, you can do so from within the game.
Here's how:

1. On the main menu, tap the Gear icon on the top left of the screen to open the OPTIONS menu.
2. Open the SUPPORT tab.
3. Tap the red DELETE ACCOUNT button on the lower right corner of the menu.
4. After this you will be guided through the account deletion process.

Please note that deleting an account wipes all account data and is permanent, once an account is deleted it cannot be recovered. It will take between 60-90 days for the account deletion process to complete. You may cancel this process at any time by simply logging back into your account before the deletion process has completed.

Something Else!

If you have a different issue, or the above steps didn't help you resolve your problem, please feel free to send an email to the address at the bottom of the page! We will respond to your email as soon as possible, but note that it may take a few days for your request to be processed.

To help speed up the support process, please attach an image of your Skullgirls account information in the form of a screenshot from the Options menu, like the ones below.

If you need to update something, please respond to the original email instead of creating a new one. Sending new emails will reset your position in the queue!